Service Sectors
 

Contact Centres

Call centre technology improves efficiency

Whether you’re looking to implement a small helpdesk team to provide technical support to your clients, or whether you want to manage a large-scale marketing campaign involving high levels of inbound and outbound call activity, Entropie can help. We guide you in the right direction in choosing the correct technologies for your business needs.

Over the years we’ve provided contact centre solutions for many organisations, and we understand the technology requirements and service demands of this sector.

If a call centre is a vital part of your business, you need to know it’s delivering good levels of service to your callers. We can help you implement systems to monitor, manage and route calls with real-time information, so you can measure business efficiencies, increase employee productivity and ultimately become more competitive in your market sector.

In addition, some of our applications support fully-automated real-time Key Performance (KPI) monitoring systems, to help you improve team success more cost-effectively. These can also be used for training and staff coaching – to keep your customers satisfied.

From intelligent call reporting for supervisors and team leaders to displaying important statistical call data on large-screen wallboards, Entropie has an extensive range of telephony and software solutions for you to choose from.

Contact us today to find out more.