Protect your reputation – and your staff
Call recording is a powerful technology that automatically records, encrypts and stores telephone calls so you can monitor your business communications more intelligently. You can identify specific recorded calls and replay them simply by searching by date, time or extension or even by the dialled number.
Contact centres that implement call recording, logging and monitoring often see an increase in productivity, improved average handling time and better customer relationships. Call recording will enable you to record all telephone orders and discussions so you can confirm back to a customer what was agreed, which resolves any disputes quickly.
There are many different options for call recording solutions and our experienced team can advise you on the most appropriate products to meet your requirements defined by the FCA and other regulatory bodies. Whether the requirement is for a small workgroup or specialised contact centres across multiple sites, Entropie can help find the right call recording solution for your business.