The transition from analogue to digital landlines, known as the 'Switch-Off', is part of BT’s Digital Voice changeover plan. This initiative aims to modernise the UK's telecommunications infrastructure by moving away from the decades-old Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) systems to more reliable and advanced digital solutions. However, the process has faced challenges, particularly in ensuring that vulnerable customers and those with additional needs are adequately supported.

In a recent announcement, BT confirmed that the Switch-Off will now occur by 31st January  2027, instead of the original deadline of 31st December 2025. This extension is a significant development for businesses and individuals alike, and it's essential to understand its implications for your operations. 

Reasons for the Delay

Ensuring a Smoother Transition: The delay is primarily aimed at ensuring a smoother transition for all customers, especially vulnerable individuals. BT's extended timeline allows for a more comprehensive approach to migrating these customers to digital landlines, ensuring they receive the necessary support and equipment to maintain their connectivity. This decision follows concerns that some telecare devices, including personal alarms relied upon by nearly two million people in the UK, stopped working during the initial phases of the Switch-Off

Completing Critical Preparations: The additional time provided by the delay will enable BT to:

  • Complete necessary testing and validation of new digital landline solutions to ensure compatibility with existing systems
  • Resolve any outstanding technical issues that may arise during the transition process
  • Conduct thorough quality assurance checks to guarantee all services are fully functional and meet customer expectations

What This Means for Your Business

More Time to Plan and Implement: For businesses, this delay means more time to plan and execute a seamless transition from analogue to digital communication systems. Companies using PSTN or ISDN lines for various applications like calls, alarms, fax machines, PDQ machines, CCTV, or broadband support must shift to digital solutions. This extended timeline allows for a more strategic approach to upgrading infrastructure, ensuring business continuity without compromising service quality.

Reviewing and Upgrading Equipment: A crucial step in the transition process is to review your existing technology footprint. Identifying equipment that relies on PSTN or ISDN and determining its compatibility with digital systems is essential. Entropie can assist in upgrading your equipment, ensuring a smooth shift to digital lines.

Our Commitment to Your Transition

At Entropie, we understand that every business has unique requirements, and a one-size-fits-all approach is not effective. The delay in BT's Switch-Off allows us to continue enhancing our services and providing the necessary support for a smooth and tailored transition. We offer customised solutions to guide you through this period, whether it involves upgrading current systems or installing new digital solutions.

Staying Informed and Prepared

For businesses seeking expert guidance, our comprehensive guide, “Planning Your Transition to Cloud Communications,” offers valuable insights and practical advice to navigate the transition with confidence. Additionally, our Q&A guide, "How to Prepare Your Business for the 2025 PSTN Switch Off," provides essential information to keep you informed and ready for the upcoming changes. These resources will help to ensure your business is well-prepared for the future.

Contact Us

If you have any questions or concerns about the Switch-Off and how it may impact your operations, please don’t hesitate to reach out to our team. We are here to support you every step of the way, providing the expertise and resources needed to make this transition as smooth as possible.

Please contact us today on 01908 324270 or  

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