Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.
The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.
With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size business looking to improve its productivity and image.
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Horizon is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how Horizon is often used:
Dynamic businesses that want flexibility - Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.
Ideal for multi-sites - The service is provided centrally so you don’t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.
Organisations that need a business continuity solution - In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.
Easy-to-use interface - Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Administrator interface - Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
Auto Attendant - You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.
