Competitive forces are pushing every business, regardless of industry, to look for new methods of growing clients and expanding relationships and offerings, whilst at the same time managing operational costs.
Callview from Swan Solutions provides an evolved software solution to business management, offering enhanced customer communication and management information tools to address these needs.
Whether you have a departmental workgroup with extensions, or a contact centre with agents at a a single or dispersed locations, Callview offers a wide range of customer relationship tools that are suitable for any business type.
Callview can use your existing databases to intelligently route calls and emails to specific departments, verify transactions by recording or logging calls, and visibly manage individual and team performance right from the desktop.
