All businesses face the challenge of finding the right technology to help improve their efficiency and increase productivity. Using the existing intelligence built in Samsung voice products, your customers can be re-assured that the addition of Samsung Business Applications will allow them to maximise their investment in people and IT resources.
Samsung CMS delivers a range of applications that create real business benefits. By providing fresh, relevant data and analysis on system, department and user activity your customer is able to make informed decisions on resource allocation to:
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Create greater staff efficiency
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Identify opportunities for cost reduction
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Deliver more effective services to customers
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Maximise the return on future IT investments
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Measure Service Legal Agreements
Samsung CMS is available in 3 distinct software packages, allowing you to select the most appropriate and cost-effective solution that meets your individual requirements.
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Technical Specifications:
> Call Logging
> Call Monitor
> ACD Group Wallboard
> ACD Group Monitor
> Real-Time Reporting
> Historical Reporting
> Multi-site Application
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