Effective communications are fundamental to every business success. Today, more so than ever, your business needs to be agile to respond to customers quickly, day or night and your employees need to be equipped to handle a constant flow of queries across multiple channels. In this new digital age, we live in, faster response times can be a key differentiator, helping you stay ahead of the competition and stand out in a crowded market.
Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from a fully unified ICT environment. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customers increasing demands as well as improving employee productivity.
A true unified comms experience
Horizon Collaborate offers instant messaging, presence, voice, video, desktop and application sharing and document sharing. Driven through a set of user-friendly applications designed for Windows, Mac, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices – wherever they are.
Fully integrated with the award-winning Horizon Hosted Telephony platform, Horizon Collaborate supports all the features and functionality to provide a true unified communications experience.
Great features – all in one place
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Instant messaging - Online chat between users, reducing email inefficiencies
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Presence - Shows personal status such as ‘available’, ‘busy’, ‘meeting’, ‘away’ that helps determine the best way to communicate.
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Video Calling - Create a stronger collaborative experience using visual communication from mobile or desktop app.
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Ad-hoc and planned conferencing - Quick and easy multi-party collaboration using My Room, a personal and fully managed conferencing space for voice, video and sharing.
Improve the workplace experience
With the pressure on for businesses to appear always available to their customers, the technology provided to employees can make all the difference. Employee engagement and satisfaction are vital parts of the employee experience and will have a knock-on effect to the customer.
Streamline IT operations
Horizon Collaborate provides a range of business communication and collaboration tools, with an emphasis on control and administration through the portal removing the burden from the IT team. Administrators can quickly configure the system according to the organisation’s changing requirements, whilst employees can manage their communication environment easily through the desktop client and mobile app.
Reduce costs and complexity
Through online tools such as Presence, Video Call and Collaboration, business travel is reduced. There is no time wasted switching between diverse apps or waiting for co-workers to become available. Conversations are on topic and as efficient as possible. Employees can work flexibly through hot-desking, home working or on the move.
Improve business responsiveness
By providing enhanced communication tools that permit users to find the right person and work wherever they are, businesses can improve decision-making, customer interaction and overall efficiency.
To to find out more about Horizon Collaborate, contact a member of our team on 01908 324 270 or simply email us at info@entropie.co.uk
