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We’re pleased to introduce a suite of call management tools available for our popular Horizon Hosted Telephony platform from Akixi.

Akixi is an award-winning call management and call analytics software platform, providing comprehensive hosted call management and call centre analytics. A wide range of services is available, from basic call logging to complete call centre services, to suit businesses of all sizes.

The Akixi service is user friendly and highly scalable, suitable for 2 to over 10,000 users and provides detailed call statistics from the Horizon hosted telephony platform. The advanced call centre analytics software delivers reports which offer true business insight to effectively optimise your daily operations and resources. Akixi modules available are as follows:

  • Akixi Lite - A basic call logging service that includes historical call reporting. Akixi Lite offers scheduled reports, cradle to grave call reporting and trend analysis by multiple intervals such as half an hour, per day, per week or per month.
  • Akixi 1000 - A business dashboard that helps you manage your telephony resources and usage cost effectively. Akixi 1000 provides comprehensive real time call analytics which allow you to scrutinise and analyse your customers, supplier contacts and staff historically and in real time. Desktop Wallboard Included.
  • Akixi 2000 - Delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources effectively. Akixi 2000 is the perfect tool to help deliver outstanding customer service. ACD Agents Included. Desktop Wallboard Included.
  • Desktop Wallboard - Displays real time call statistics in large individual tiles where each statistic can have a specifically configured alarm. The desktop wallboard shows business related activities that help to motivate your team and can be customised to suit your company’s specific needs.

Akixi is completely cloud based therefore offer many key benefits such as:

Rapid Deployment. Cloud-based call management systems can be set up and deployed with no requirement for traditional infrastructure, which, in turn, allows your call centre systems to be developed more quickly.

Flexible and Scalable. A cloud-based solution provides your business with limitless flexibility and scalability. As your business grows or evolves, your call management system can respond accordingly.

Remote Working. Call management systems that exist in the cloud can be accessed from anywhere. This means your workforce does not need to be on-site to perform essential duties but can access systems from any location on any device, significantly reducing overheads.

Improved Business Continuity. Cloud-based call management systems are always up to date and available anywhere which means disaster recovery is built in. Service updates and enhancements happen automatically so there are no manual upgrades required by the user.

Improved Customer Service. Advanced tools enable you to take the customer support you offer to an entirely higher level. Ensure that every person contacting your business is provided with the same strong first impression by directing calls to the right person in the shortest amount of time.

Simplicity. Akixi’s powerful yet easy-to-use call management systems are designed to improve the way your business handles inbound and outbound communications. Rather than running traditional and expensive on-premise systems, save time, effort and money with an advanced cloud-based call management system.

If you would like to find out more about cloud-based telephony and call management solutions, contact a member of our team on 01908 324 270 or simply email us at info@entropie.co.uk

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