Posted by Hetan Mistry
The term 'Unified Communications' (UC) can mean different things to different people and various definitions exist in the market. This can create confusion for IT and business decision makers, particularly because of the multiple approaches and solutions available.
In today’s increasingly connected world, businesses need to excel at communications otherwise they risk missing out on potential growth opportunities and fall behind their competition. Unified Communications solutions can enable organisations to not only improve collaboration but enhance worker productivity and customer service. These solutions provide effective ways for people to constantly keep in touch—regardless of their location or communications device.
One of the most efficient delivery models for UC is cloud computing, which is fast becoming the IT delivery mechanism of choice for many businesses today. Some organisations are further along with their use of cloud services than others, however for many companies, migration to the cloud will take an evolutionary path, rather than happening overnight.
In fact, over the next decade, organisations will likely have a mix of cloud and on-premises solutions for their applications. In general, UC solutions encompass the following key elements and capabilities.
To summarise Unified Communications is an important consideration when changing any aspect of your technology systems and can help provide a more streamlined workforce environment for your business to operate.